Returns and RMA

Request a Return

Tell us the order number and the condition of the item and we will come back with an RMA number or a better option. Please do not ship anything before you have that number.

Start a return request

Name, email and order number are what we need to find the order. The condition question decides whether it can come back at all, so please answer it honestly.

On your confirmation email. We cannot process a return without it.
Condition of the item *

Be accurate here. Returns are inspected on arrival, and an item that does not match what was declared is sent back at the customer's expense.

This does not qualify for a standard return

Commercial hardware has to be resalable to be returnable, and that means the complete retail package with every accessory. There may be a repair or warranty claim and we would rather find that than have you pay freight twice.

Talk to us about this item
Please confirm

All four must be true before we can issue an RMA.

Choose a condition and tick all four confirmations to continue.